3 Tips To Save Employee Satisfaction During Organisational Change

Change is our bread and butter.

I had just added another spoon of coleslaw to my plate when Mark squeezed through to the BBQ and started to small talk. It didn’t take us long to find common ground because, like so many organisations, Mark’s employer was going through major changes.

Approach Services has been helping leaders and organisations navigate the challenges of change projects and transformation for a decade . We know the patterns.

Mark feels the pressure and although he has big hopes for 2020 he’s concerned about how he and his team will manage. He’s not enjoying it right now and finds it hard to get his team motivated to perform. Much energy is spent on rumours and watercooler talks.

Today I’ll share with you our 3 top tips to save employee satisfaction during change. And this is what I shared with Mark and would say to his boss.

Don’t forget the people

Empower confident change leadership

Ensure sustainable learning and development

Don’t forget the people

We’ve come a long way. With change being more common organisations have become more keyed into the fact that they need Change Management. And so they throw Change Management in the mix of a project team to deal with the people side of change. However, more effective than someone with the title of a Change Manager, is that your leadership team understands how human brains and bodies react to stress and uncertainty. Resistance and worries are inevitable for you as well as your teams. Once you grasp this you will need to be kind, patient and prepared to deal with fight, flight and freeze behaviour. This can not be solved with a mass email.

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Your people will look at you for help to get through the rough waters.

In our EXCELerate change leadership workshops, we deliberately create a safe space to work through some of the tension that change can cause. Each workshop gives the people simple tools to navigate change. They create confidence and empower in times where people feel most helpless. It will be as important for you as a leader as for anyone in your team to see where you are still in control. This prevents victim mentality.

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"Our EXCELerate Change Leadership program does prepare leaders to navigate change with confidence and ease."

Empower confident change leadership

Mark is really keen to be proactive about his situation. I mean on good days he is really on board with the changes, wants to get his team prepared and get going. But then he has to deal with the lack of information, the unforeseen sick days and the overall distraction of people by rumours. Most days it’s hard for him to focus on what matters. He’s really busy and it doesn’t feel good.

Here is the problem: Leaders are the most important asset for companies in change. It doesn’t matter if we are talking about a child care centre, a hospital, a science centre, a mining giant or Coca Cola. Your people will look at you for help to get through the rough waters. But you will look at your leader, and he at his and so forth. And everyone is still trying to find their way. So whilst Mark might not be able to give his team certainty about the ins and outs of every step on the way, he should give his team certainty on how to manage change on an individual level and his intentions.

Ensure sustainable learning and development

Just as I finished my plate of coleslaw I also wrapped up my advice to Mark. Look, it is tempting to buy in expertise when you are out of your depth. And, yes, it is often wise to do so. Just make sure it is sustainable. Learning a new skill like leading through change and managing change is establishing a new habit. It is actually change in itself.

Therefore you will get excited about it but at the same time feel unsure, you’ll resist when it is too hard and make excuses when you can’t get it to work. To succeed you’ll need someone to hold you accountable. You will need a refresher every now and then until managing change becomes part of how you manage.

3 Tips To Save Employee Satisfaction During Organisational Change

We recognise this and that is why we ask organisations to accredit their in-house trainers on our EXCELerate Change Leadership program. This is a cost-effective and sustainable way to build empowered change leadership across the entire organisation and over time.

Happy Change!


A confident leader creates a safe space for his team. Whilst some things are uncertain, there are others that are within your control. A proactive change leader can even help the C-Suite find answers to the questions they haven’t gotten to yet. Resilient change leaders rise to the challenge, commit to the future and work on what is in their control.


Eva is one of the masterminds behind Approach Services' blog and The 6 Cents of Change. She is an innovator, trainer and change manager. Her work has been published in Schmalenbach Journal of Business Research. In her spare time, she enjoys camping with her two little boys and permaculture gardening.

To learn more about us and the solutions we provide, subscribe to The 6 Cents of Change, follow us on LinkedIn or connect with us here info@approach-services.com or +61 (08) 610 20 343.

What Our Clients Say


“Thanks for a fantastic workshop. I’m looking forward to the next one and taking our business along an exciting journey.”

Superintendent Operations Processes

IM BHP Billiton, WAIO


 ”Hugely helpful in allowing me to step outside of my issues and understand where I am in the change journey. I used these tools to navigate through a complex organisational change. It helped me to see a different perspective.”




”There were excellent facilitators at our sessions. I wish we had received this training 12 months ago. It has given me a lot of insight into the change process, how necessary it is for our company and has motivated me personally to be more involved.”

Statewide Manager


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