How-To-Guide

Topic time estimate: 3 Minutes

How does this course work?

The entire course is estimated to be completed in 2 hours.

The course outlines the standard course content in green.

Optional materials are highlighted in amber.

To complete all of the optional material you will require an additional 1 hour.

• You can choose to progress the course linearly or select topics and lessons as needed.
• Your progress is saved automatically.
• You can pause your learning at any time and resume at a later date.
• You will be able to revisit any lesson and topic if you wish.
• To receive a certificate you will need to pass the final assessment with 80% or more on your first attempt. You cannot retake the final assessment.
• To avoid any issues on the certificate (e.g., formatting errors), we recommend you download and open it with the latest Adobe Acrobat Reader version.

All micro-lessons range from 1 to 30 minutes and cover important skills and information that will help you manage and solve conflicts and overcome or mitigate resistance to change.

During times of change and growth, we benefit from having strong conflict and resistance management skills as it allows us to stay flexible in our minds and adapt our behaviour to achieve win-win outcomes.

The Academy provides you with the resources to achieve an immediate shift in your change leadership behaviour. Utilise the Learning Circles, the EXCELerate community and trainers to hold you accountable and make your growth long-lasting.

Technical requirements

Whilst you can do most of the course on either a desktop computer, a tablet or a mobile phone, we strongly recommend you to do the assignments and self-reflection activities on a desktop computer that has:

• The latest version of a common browser e.g. Chrome, MS Edge, Safari or Firefox
• Adobe Acrobat Reader
• Microsoft PowerPoint
• Speakers or headphones

Optional How-to Videos

Time estimate: 2:30 Minutes

There is a library of how-to videos in the Materials tab above (just below the topic heading) for you to refer to if you need any help with the navigation or templates.