Help & Support

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Welcome to our Support hub.

You can follow the links below to browse your most common questions answered. If you can't find what you're looking for, please open a support ticket using the form on the right.

The support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support ticket, you will be notified via email.

What you get when you ask questions:

  • Reply within 24 hours
  • Competent and friendly advice
  • Summary of the next action in a follow-up email

Frequently Asked Questions

Online Courses

Can I transfer my user credentials and access to another individual?

Online courses are made available to you as an individual user. Unfortunately, your credentials and access as a user are not transferable to another individual.

How long do I have access to the online course?

You have access to the online course for the duration stated when purchasing the service. Our standard access terms are 90 days from the date of purchase for online courses.

Can I keep using the materials provided?

Absolutely. You can continue using all downloaded course materials provided to you for your lifetime.

Do I get a certificate upon completion?

Yes, of course. You attain a Certificate of Completion at the end of the online course. You will need to pass the final assessment and receive your certificate. Once you have passed your certificate is available at the top of your course outline and in your account profile.

What is the cancellation policy?

We want you to enjoy your time with us and we’ll hate to see you go. Nevertheless, if you want to cancel your purchase, we'll make it easy for you to do so. You are permitted to cancel your purchase of the services within 14 working days.

Please note that this does not apply to any online course where you already accessed or downloaded all or parts of the course. As soon as you start to use an online course you can no longer cancel your order to receive a refund.

Workshops

Can I change the booking date after buying a workshop?

We make every effort to accommodate date changes. Although, if you need to change a workshop booking to another date be aware the following charges will apply:

  • No transfer fee is charged for the first transfer if 4 weeks or more notice is given.
  • 25% of the workshop fee is charged for any subsequent transfers or transfers with 2-4 weeks’ notice.
  • 50% of the workshop fee is charged for all other transfers.

Please note all transfers must be taken within a year from the original workshop date. Your notice period begins on the date we receive the written transfer notice.

Can I cancel the booking after buying a workshop?

We prepare each workshop just for you but if you need to cancel your booking, here are some points you should note:

  • No cancellation fee is charged if 4 weeks or more notice is given.
  • 50% of the workshop fee is charged for cancellations with 2-4 weeks’ notice.
  • 100% of the workshop fee is charged for any cancellation within 2 weeks of the workshop date.

Your notice period will commence on the date Approach Services receives a written cancellation notice.

What happens if a participant could not attend the workshop?

We understand that life happens, that’s why we advise participants to notify us months ahead should they change their minds or encounter unexpected events. Please understand that, if you do not attend a workshop and did not inform us ahead of time, the full workshop fee remains payable.

Do I get a certificate upon completion?

Yes, we also offer certificates for workshops through our website. Participants can register a free account to access and pass their workshop assessment.

How many people can attend one workshop?
Whilst we are open to discuss your needs, we recommend our workshops to run for minimum 5, ideally 12 and maximum 20 people to maximise the value participants get from the activities, peer and expert feedback and coaching.