Help & Support

We make every effort to accommodate date changes. Although, if you need to change a workshop booking to another date be aware the following charges will apply:

• No transfer fee is charged for the first transfer if 4 weeks or more notice is given.
• 25% of the workshop fee is charged for any subsequent transfers or transfers with 2-4 weeks’ notice.
• 50% of the workshop fee is charged for all other transfers.

Please note all transfers must be taken within a year from the original workshop date. Your notice period begins on the date we receive the written transfer notice.

We prepare each workshop just for you but if you need to cancel your booking, here are some points you should note:

• No cancellation fee is charged if 4 weeks or more notice is given.
• 50% of the workshop fee is charged for cancellations with 2-4 weeks’ notice.
• 100% of the workshop fee is charged for any cancellation within 2 weeks of the workshop date.

Your notice period will commence on the date Approach Services receives a written cancellation notice.

We understand that life happens, that’s why we advise participants to notify us months ahead should they change their minds or encounter unexpected events. Please understand that, if you do not attend a workshop and did not inform us ahead of time, the full workshop fee remains payable.

Yes, we also offer certificates for workshops through our website. Participants can register a free account to access and pass their workshop assessment.