Privacy Policy

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1. Statement

Updated: December 01, 2021

Please read our Privacy Policy carefully before using any product or services provided by Approach Services Pty Ltd, ACN 600188243, ABN 96853694821 of 9 Fluellen Way, Hamilton Hill WA 6163, Australia (“Approach Services” or “we” or “us”).

We provide Change Leadership solutions to individuals and organisations undergoing strategic changes globally.

If you need to shift your organisation's culture or technology, we help you lead your people through the process successfully.

We do this through practical, evidence-based toolkits, eLearning, consulting and workshops that make change easy – giving your leaders the right skills and tools to make this and all future transformations a success.

Approach Services Pty Ltd is committed to protecting your privacy. Approach Services is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), as well as other applicable laws protecting privacy.

This policy informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from clients and users of the site.

This Privacy Policy applies to all our Services including but not limited to the websites https://approach-services.com and portal.approach-services.com, online course and workshops or any Products including educational aids and toolkits or books.

We use your Personal Information only for providing and improving our Services. By using our website and Services, you agree to the collection and use of information in accordance with this policy.

You may contact us on info@approach-services.com and/or +61 (08) 610 20 343.

If you do not agree to this Privacy Policy you must cease to continue to use any Services from us.

2. Information Collection and Use

2.1 The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services, you agree to this Use.

2.2 When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the Service.

2.3 The Data that we collect may include, but is not limited to

  • contact details, such as your name, title, company/organisation name, e-mail address, telephone and fax numbers, and physical address
  • information about your company and job position
  • your preferences with respect to e-mail marketing
  • your inquiries about and orders for our products and services, as well as information that assists us in identifying the best products and services for you
  • contest entry and event registration information
  • feedback from you about our products and services, including our websites

2.4 We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Approach Services Pty Ltd.

3. Log Data

To enable us to monitor and improve our Services, we gather certain aggregated information that your browser sends whenever you visit our Site ("Log Data"). Log Data includes details of your operating system, browser type, browser version, domain name and Internet Protocol (IP) address, the URL you came from and go to and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics

4. Cookies

4.1 We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and ensure that you have access to relevant products.

4.2 We will only read cookies from your cookie file placed there through your web browser's interaction with the Website. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive.

4.3 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

See our Cookie Policy for more information about the types of cookies our website uses.

5. Security and Data Protection

5.1 The security of your Personal Information is important to us.

Approach Services Pty Ltd endeavours to take all reasonable steps to protect your Personal Data including the use of encryption technology, but cannot guarantee the absolute security of any Data you disclose. You accept the inherent security implications of being and transacting online over the internet and will not hold us responsible for any breach of security.

5.2 Our products may link to third-party websites and we are not responsible for their data policies or procedures or their content.

5.3 Approach Services Pty Ltd may supplement the information that you provide with information we receive from third parties, such as social networks or your employer.

You can read our Data Breach Response Plan here.

If you would like to access your data, please download Data Subject Request Form here.

For further information please visit the following websites

GDPR compliance

https://gdpr.eu/

The EU General Data Protection Regulation (GDPR) generally applies to the data processing activities of data processors or controllers where: an establishment of the controller or processor is in the EU the controller or processor is outside the EU, and the processing activities are related to: offering goods or services to individuals in the EU (irrespective of whether a payment is required) monitoring the behaviour of individuals in the EU, where that behaviour takes place in the EU

Guide to the UK General Data Protection Regulation (UK GDPR) -

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/ 

The Guide to the UK GDPR is part of our Guide to Data Protection. It is for DPOs and others who have day-to-day responsibility for data protection. It explains the general data protection regime that applies to most UK businesses and organisations. It covers the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018.

Australian Government - Office of the Australia Information Commissioner

www.oaic.gov.au

OAIC is the independent national regulator for privacy and freedom of information. We promote and uphold your rights to access government-held information and have your personal information protected. Angelene Falk is the Australian Information Commissioner and Privacy Commissioner.

California Consumer Privacy Act (CCPA)

https://oag.ca.gov/privacy/ccpa

The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over the personal information that businesses collect about them and the CCPA regulations provide guidance on how to implement the law.

Google Analytics

https://analytics.google.com/

Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.

Woocommerce

https://woocommerce.com/

WooCommerce is a free WordPress plugin that adds e-commerce functionality to our WordPress website so we can have an online store.

Zoho

https://www.zoho.com/privacy.html

We use the Zoho suite for email, Client Relationship Management (CRM), helpdesk etc. You can read their Privacy Policy at the above link.

Mailchimp

https://mailchimp.com/legal/privacy/

We use Mailchimp for marketing. You can read their Privacy Policy at the above link. Mailchimp is the All-In-One integrated marketing platform for small businesses.

SurveyMonkey

https://www.surveymonkey.com/

We use SurveyMonkey to create surveys and conduct surveys. You can read their Privacy Policy at the above link.

WP Engine

https://wpengine.com/legal/

Our website is hosted at WP Engine. You can read their Privacy Policy at the above link.

6. Changes to this Privacy Policy

Approach Services may occasionally update this Privacy Policy. When we do, we will revise the "last updated" date at the top of the privacy policy.  You should revisit this page periodically to become aware of the most recent privacy terms; your use of our services after such changes have been posted constitutes your agreement to such changes.

7. Questions or complaints about our privacy practices

If you wish to change or update the data, we hold about you or if you have questions or complaints regarding this Privacy Policy or our handling of your personal data, please contact us by email, or by mail at:

Approach Services Pty Ltd

Suite 102, 37 Barrack Street

Perth, Western Australia 6000

Australia

Telephone: +61 (8) 6102 0343

For general enquiries email: info@approach-services.com.

Data protection officer:

Sam Sayem

Telephone: +61 (8) 6102 0343

For general enquiries email: sam.sayem@approach-services.com.