A highly engaging and experiential online learning experience that improves conflict resolution and resistance management. Leaders practice interpersonal skills, communication, problem solving and negotiation.
They learn tools to mediate and coach others through managing resistance to change.
In today’s businesses, with change expertise only in the hands of specialists, it is an error to assume people will play nicely. Research shows that providing facts may even strengthen resistance. Instead acknowledging and respecting emotions and concerns opens a door to co-create change.
This course teaches you practical tools to embrace reactions to change as engagement. You will learn to improve collaboration, problem-solving and sustainable change outcomes.
You will work through 5 lessons to improve your resistance management and conflict resolution capabilities.
You will practice:
- Conflict de-escalation and problem-solving
- Recognising and adapting conflict resolution styles
- Creating a resistance risk estimate and mitigation plan
This course is well suited to baseline your foundational Change Leadership skills.
Frequently Asked Questions
Online courses are made available to you as an individual user. Unfortunately, your credentials and access as a user are not transferable to another individual.
You have access to the online course for the duration stated when purchasing the service. Our standard access terms are 90 days from the date of purchase for online courses.
Absolutely. You can continue using all downloaded course materials provided to you for your lifetime.
Yes, of course. You attain a Certificate of Completion at the end of the online course. You will need to pass the final assessment and receive your certificate. Once you have passed your certificate is available at the top of your course outline and in your account profile.
We want you to enjoy your time with us and we’ll hate to see you go. Nevertheless, if you want to cancel your purchase, we'll make it easy for you to do so. You are permitted to cancel your purchase of the services within 14 working days.
Please note that this does not apply to any online course where you already accessed or downloaded all or parts of the course. As soon as you start to use an online course you can no longer cancel your order to receive a refund.